Ordering help
Contact us at any time and we'd be glad to help on any aspect of Tenease and using the device.
Call 0845 680 9635 during working hours for customer help. Please have your order number handy.
Contact us hereInternational orders
If you're buying from a country outside of the UK, please select the appropriate flag from the top right of the website. This will set the delivery country and shipping options available to you when you fill in the delivery address form.
Worldwide delivery prices and times
| Destination | Fast Delivery | Low Cost Delivery |
|---|---|---|
| UK & Ireland | Express - Royal Mail 1st class. Estimated delivery in 1 to 2 working days for orders placed before 2pm. £4.95 | Economy - Royal Mail 2nd class. Estimated delivery in around 5 to 6 working days. £2.95 |
| European Union | Express - Royal Mail International tracked and signed (3 to 4 working days, priority handling, fully tracked). €5.95 | Economy - Royal Mail International standard (4 to 5 working days, no tracking). €3.95 |
| USA and Canada | Express - International Standard. Delivery in around 5 to 7 working days. $7.95 | Economy - International Tracked and Signed for. Priority handling. Delivery in 4 to 5 working days. $4.95 |
| Australia | Express - International Standard. Delivery in around 5 to 7 working days. $8.95 | Economy - International Tracked and Signed for. Priority handling. Delivery in 4 to 5 working days. $5.95 |
Credit cards
Current supported cards are VISA, VISA Debit, Mastercard, VISA Electron, Delta, Solo, Connect and Maestro. You can also pay by ApplePay if you are using a mobile device. Please note that we can only take orders from people whose credit cards are registered to the countries above - regardless of where your order is being sent.
Other payment methods
We support many different payment methods through Stripe depending on your location, including iDeal, EPS, Sofort, GyroPay and Bancontact. Payment options are automatically given on the order confirmation page.
Trade enquiries
We welcome enquiries from distributors who may wish to purchase Tenease devices at a volume discount. Please contact us for more details.